Shipping
How Fast is the Shipping?
We ship the same day the order is placed or next day, Monday through Friday. Usually USPS Priority mail for delivery in 2 – 3 days.

Repairs
Where can I get my music box repaired?
We refer our customers for Repairs to…The Music Box Repair Center Unlimited
Email…… [email protected] …phone 310 534-1557.
They are the authorized after market parts & service provider for Reuge, Romance, Thorens USA and regular musicals as well. They have decades of experience repairing music boxes,
We are not responsible, however, for any additional damage incurred during repair.  Repaired items are not covered under our standard one-year warranty.

Returns
How do I return my purchase

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may return it to us within 30 days of purchase for an exchange of equally priced merchandise or refund of product cost and associated taxes. Freight is non-refundable. The following guidelines must be followed to be eligible for an exchange or refund:

1) You must contact The Music Box Company first to alert us for the return.

2) Items must be returned in their original condition, packaged exactly as they were shipped and with original packing materials and documentation. (original product box, certificates, etc.) Items returned without being packaged properly will not be refunded. 

3) The display box must be placed inside another box with adequate packing materials to insure the item is not damaged in return shipment. We recommend saving the original shipping box and packaging materials for return shipment.

4) Please call (800) 588-1712 for an RMA #
or email: [email protected] for RMA#.

Appraisals
Does The Music Box Company do appraisals?
No.