Shipping
How Fast is the Shipping?
We ship the same day the order is placed or next day, Monday through Friday. Usually USPS Priority mail for delivery in 2 – 3 days.

Repairs
Where can I get my music box repaired?
We refer our customers for Repairs to…The Music Box Repair Center Unlimited
Email…… mbrcu@aol.com …phone 310 534-1557.
They are the authorized after market parts & service provider for Reuge, Romance, Thorens USA and regular musicals as well. They have decades of experience repairing music boxes,
We are not responsible, however, for any additional damage incurred during repair.  Repaired items are not covered under our standard one-year warranty.

Returns
How do I return my purchase

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may return it to us within 30 days of purchase for an exchange of equally priced merchandise or refund of product cost and associated taxes. Freight is non-refundable. The following guidelines must be followed to be eligible for an exchange or refund:

1) You must contact The Music Box Company first to alert us for the return.

2) Items must be returned in their original condition, packaged exactly as they were shipped and with original packing materials and documentation. (original product box, certificates, etc.) Items returned without being packaged properly will not be refunded. 

3) The display box must be placed inside another box with adequate packing materials to insure the item is not damaged in return shipment. We recommend saving the original shipping box and packaging materials for return shipment.

4) Please call (800) 588-1712 for an RMA #
or email: musicboxcompany@comcast.net for RMA#.


Appraisals

Does The Music Box Company do appraisals?

No. 


Buy just the music
Do you sell replacement parts for music boxes and other collectibles?
Yes!  You may purchase a musical mechanism for $15.95 plus shipping. Look on our Song List Page.

Music
Can I choose my own song?
You can choose any song from our tune list page, to put in any one of our beautiful Italian Inlaid jewelry boxes at no extra charge. Most regular musicals are factory sealed, so changing the song is not possible. However, the Italian boxes are individually handmade, so it is possible to change the song.

Gift Wrap
Is Gift Wrap available?
Yes! We offer Complimentary Gift wrap as well as Complimentary Gift Cards with your sentiment written inside. 

Location
Where is the Music Box Company located?
We are in Northern California. Just a short drive from Sacramento, Lake Tahoe, Sacramento, and San Francisco.

Visit Us at 64 Main Street, in historic Sutter Creek, California